Helix Health: Building a Compliant Clinical Support Staffing Pipeline
From manual referral tracking to a streamlined, audit-ready staffing operation
The Challenge
Helix Health, a Houston-area clinical support company, was managing candidate sourcing through spreadsheets and email chains. Their team of 12 recruiters was spending 60% of their time on administrative coordination rather than actual recruiting. When a state compliance audit was announced, they realized their I-9 documentation was inconsistent across the 200+ contractors on their roster.
Align USA Approach
Align USA Group conducted a full operational audit and implemented our six-stage hiring funnel for their open clinical support roles. We standardized their I-9 workflow, introduced a digital compliance tracking system, and restructured their candidate pipeline to separate sourcing, screening, and compliance verification into distinct workflow stages.
Results
- ✓Reduced time-to-shortlist from 18 days to 9 days for clinical support roles
- ✓Achieved 100% I-9 compliance across the contractor roster before the state audit
- ✓Freed 25 hours per week of recruiter capacity for strategic sourcing
- ✓Placed 34 compliant clinical support staff across three facilities in Q1
Align USA turned our compliance nightmare into a competitive advantage. We went into that audit prepared and came out with a staffing workflow that actually scales.— Director of Operations, Helix Health